Matthew A. Hetland

 

Current Occupations
Previous Occupations

Volunteer Opportunities

Education & Training

Professional Affiliations

Additional Civilian Coursework

Additional Military Coursework

Noteworthy Achievements

Military Awards

Recent Interests

"Possessing excellent skills in leadership, written communication, problem-solving, diversity, and technology use & application, I will do exceptional work for you and your organization."


Downloadable Version


 


Current Occupations

 

 

 

February 2006 to
Present

Computer & Printer Repair Technician

HP-Certified Accredited Platform Specialist

Laser Junction, LLC

Grand Junction, CO

 

 

Job responsibilities include troubleshooting, diagnosing, repairing, supporting, and performing preventative maintenance on computers, printers, networks, plotters, and other office equipment in various environments including personal, government, and enterprise.

 

Routinely travel from Grand Junction to Aspen, Vail, Rangeley, Telluride, and Meeker, CO, and points in between to service clientele.

 

     

 

January 2007 to
Present

Executive Director

The Phoenix Foundation
Grand Junction, CO

 

Act as executive leadership for a team including a project manager and multiple technical and artistic personnel.

     
 

January 2007 to
Present

President & Chief Executive Officer

Hetland Enterprise Group
Grand Junction, CO

 

Provide managerial, organizational, marketing, and technology consulting for small and medium businesses and non-profit organizations.

     

 


Previous Occupations

 

 

March 2005 to
January 2006

Resolutions Support Consultant

StarTek Inc,

Contracting for Cingular/AT&T
Grand Junction, CO

 

 

Subject matter expert in Cingular Wireless Receivables Management practices, policies, procedures, systems, and best practices.  Analyzed accounts and assisted representatives and customers with account problems, technical support, and billing matters.  De-escalated calls on a routine basis, often dealing with disenchanted and unhappy customers. 

 

Responsible for starting, managing, and leading a programming team responsible for coding, troubleshooting, beta testing, and supporting 7 applications through maturity for the purposes of tracking metrics and collections of agents, teams, and the entire site.  These applications were quickly adopted and have been attributed to continued quantitative and qualitative agent success.
 

     

 

November 2004 to
March 2005

Customer Service (Receivables Management)

StarTek Inc,

Contracting for Cingular/AT&T
Grand Junction, CO

 

After 6 week training course, achieved highest-grossing collections amount of $180,000 in call center after only 4 weeks in duty position.  Obtained mastery of position, policy, systems, and best practices so well and so quickly that my team leader frequently assigned struggling agents to work alongside me in order to improve their metrics, always with success.

 

Assigned as one of 5 in a  hand-picked team of “red hats” assigned to train and support approximately 300 new receivables management agents in policies, best practices, and system use at a remote call center.

 

Portraying much success in position, I was promoted from Customer Service Agent to Resolutions Support Consultant in a still-standing call center record of approximately 4 months in active service in position
 


 


Volunteer Opportunities

2007 to Present

Resource Manager & Officer, Board of Directors

Mesa County Association of Paranormal Scientific Studies

Grand Junction, CO
 

 

2001 to 2003

Treasurer

Non-Traditional Student Organization (NTSO)

Western Dakota Technical Institute
Rapid City, SD

 

 

2001 to 2003

Vice President & President-Elect

Student Government Association

Western Dakota Technical Institute
Rapid City, SD

 

 

1996 to 1997

Teacher’s Aide

Hettinger High School
Hettinger, ND

 

 

1996 to 1997

Senior Class Representative

Student Council

Hettinger High School
Hettinger, ND

 

 

1996 to 1997

Member

Future Business Leaders of America (FBLA)

Hettinger High School
Hettinger, ND

 

 

1991 to 1996

Youth Group

Bowman Lutheran Church
Bowman, ND

 


 


Education & Training

2007 to Present

Finance

Currently Enrolled, Degree Pending

Bachelor of Science

Western Governors University,
Salt Lake City, UT

 

 

2001 to 2003

Business Management & Marketing, Emphasis Entrepreneurship

Associate of Applied Science

Western Dakota Technical Institute,
Rapid City, SD

 

The Business Management and Marketing program blended extensive classroom instruction, in-the-field internships, and specialized projects offering me the opportunity for both financial and personal growth.

 

 

1998 to 1999

Various Coursework

Computer Science, Physics, & Philosophy

University of North Dakota
Grand Forks, ND

 

 

2003

Manager Development Course

U.S. Army Training & Doctrine Command via correspondence
Fort Monroe, VA

The primary purpose of this program was to teach one who manages and supervises other managers or supervisors knowledge and skills to perform managerial duties at a high level in a diverse organization.

 

  2003

Supervisor Development Course

U.S. Army Training & Doctrine Command via correspondence
Fort Monroe, VA


This course provides new and first time supervisors the basic skills in managing work and leading people in all kinds of environments and stress levels.

 

  2003

Action Officer Development Course

U.S. Army Training & Doctrine Command via correspondence
Fort Monroe, VA

 

An Action Officer is anyone in the military, usually a staff officer, that is responsible for staff actions on behalf of a commanding officer

 

 

2003

Engineer Support

U.S. Army Engineer Center and School via correspondence
Fort Leonard Wood, MO


Covering a plethora of topics designed for engineers supporting other units, this course covered topics from intelligence and land mine warfare to field fortifications to tactical planning and environmental awareness.

 

 

2003

Military Intelligence Officer Transition Course

U.S. Army Intelligence Center via correspondence
Fort Huachuca, AZ

 

 

2001

Leadership Development Course

ND Army National Guard Joint Executive Council
Camp Grafton Training Center, ND


A course for all ranks and civilians in military service, the North Dakota National Guard’s Joint Executive Council gives a periodic course in leadership at all levels of command and in many different circumstances in which a leader will find themselves.  All attending are hand-picked by representatives of the Joint Executive Council.

 

 

2001,

2000,

1998
 

Unit Administration Course

North Dakota Army National Guard
Camp Grafton Training Center, ND

 

 

2000

Personnel Services Non-Commissioned Officer Course

110TH Training Division, U.S. Army Adjutant Generals School
Fort Lee, VA

 

Trained to process a variety of military personnel transactions involving the appointment, enlistment, reenlistment, separation, promotion, assignment, line of duty action, transfer, evaluation, qualification, attendance, clearance, training and personnel recognition of enlisted and officer personnel.  Provided assistance to members and dependents involving benefits and entitlements, survivor benefits, and other personal affairs/family support activities. Reconstructed and verifies situations and facts pertaining to each assigned transaction. Was required to understands and apply substantive and procedural requirements, including rules, regulations, and precedent decisions, in independently accomplishing transactions ranging from the very routine and simple to the most unusual and complex.

 

Initiated and maintains military personnel records for assigned and attached officer and enlisted individuals, working with them, as well as from supporting documentation, to ensure that information and data were current and accurate. Ensured complete and correct military personnel data was provided and entered into automated personnel reporting systems as required. Performed a variety of military personnel related administrative duties to include typing and distribution of correspondence and other written material, maintaining master files of publications, special orders, correspondence, etc, receiving and distributing of mail, telephone calls and other information such as payroll data, medical information, etc.

 

 

1999

Civil Disturbance Course

United States Army Military Police School via correspondence
Fort Leonard Wood, MO


 

Required to take experiential training as part of a unit equipped and trained to deal with civil disturbances, I opted to additionally take coursework in planning, preparation, and execution of civil disturbance operations.  This training enabled me to construct personnel, vehicle, and weapon emplacements and entrenchments, shelters, entanglements, and obstacles under various climatic conditions as well as the standard plans, types of material, construction procedures, and estimated time and labor requirements required for such matters.

 

Additionally, a planning section taught the various legalities around such civil actions, how to use crowd control techniques, plan for, and supervise resources during a civil disturbance.

 

 

1998

Non-Commissioned Officer Primary Leadership Subjects

United States Army Training Support Center via correspondence
Fort Eustis, VA


Offering a foundation in essentials of daily management of the resources of the Army, the NCO Primary Leadership Subjects Course emphasizes requisite skills in math, writing mechanics and comprehension, composition, study methods, and management.

 

 

1997

Combat Engineer

U.S. Army Engineer Center
Fort Leonard Wood, MO


 

Supervised, served, or assisted as a member of a team, squad, section, or platoon providing combat engineering support to combat forces.  Operated and maintained Combat Engineer Vehicles, Armored Vehicle Launched Bridges (AVLB), and Armored Combat Earthmover (ACE).

Performed, supervised, or directed lower grade soldiers in combat construction. Operated and directed various light and heavy engineer wheeled vehicles. Operated or served as crewmember or commander on a CEV, AVLB, or an ACE while participating in combat mobility, counter-mobility, and survivability operations. Assisted in performance of organizational maintenance of vehicle and armament system components. Directed the construction of fighting positions and wire entanglements. Trained to control fire team movements, place explosives and clear misfires; trained to direct a mine-clearing line charge loading team and directs minefield marking party and dispensing operation of mine scattering systems. Trained in the conduct of reconnaissance operations, determining limiting slopes, curves, stream velocity, and gap widths.

Fully trained to prepare and install priming and firing systems for demolition and explosives. Trained in arming, disarming, and installing anti-personnel and anti-tank mines. Located mines by visual means or by using a mine detector. Trained to recognize and neutralize booby traps, friendly and threat mines, and firing devices.

 

 

1995

Business Challenge

Greater North Dakota Association

Dickinson State University
Dickinson, ND

 


 


Professional Affiliations

2001 to 2003

Professional Business Leaders/Phi Beta Lambda

Reporter & President, Eta Alpha Mu Chapter

Western Dakota Technical Institute

Rapid City, SD

 

1999 to 2003

U.S. Army Adjutant General's Corps

Regimental Affiliation

Fort Jackson, SC

1997 to 1999

U.S. Army Corps of Engineers
Regimental Affiliation

Fort Leonard Wood, MO

 

 

2001 to 2003

South Dakota National Guard Enlisted Association

 

1997 to 2001

North Dakota National Guard Enlisted Association

 

1993 to 1997

Young Scientists of America
Evansville, IN

 

 

1990 to 1994

Planetary Society
Pasadena, CA

 


 


Additional Civilian Coursework

 

"A+" Certification Course

Hettinger High School
Hettinger, ND


Although this coursework did not formally include the A+ certification, it did prepare the students to take the two tests required.  A Plus (A+) is a certification that states the holder is nominally qualified to be a personal computer technician. The certification exams are administered by CompTIA (The Computer Technology Industry Association).
 

 

Cingular/AT&T Wireless Receivables Management & Customer Care Training

Cingular (now AT&T Wireless)
Grand Junction, CO


Fully trained on Cingular & AT&T Wireless Receivables Management and many Customer Care policies, practices, and computer systems to include, but not limited to:  Axys, Siebel, POS, Telegence, CACS-Telecom, and the corporate knowledgebase.

In this position I was responsible for being a subject matter expert on all systems, policies, procedures, and best practices.  I compiled and designed several job aides and assisted in mentoring 300 new receivables management agents in a call center atmosphere.

 

 

 


Additional Military Coursework

Operations Security

United States Army Intelligence Center
Fort Huachuca, AZ


The successful graduate of this course learns the procedures involved with implementing the US Army's operations security (OPSEC) program. Contained within this course is instruction on the Operations Security Planning Sequence, why OPSEC must be practiced by all members of the Army to include Department of the Army (DA) civilians and contractors, and how the success or failure of Operations Security directly influences the accomplishment of the unit's mission.
 

 

Physical Security

United States Army Intelligence Center
Fort Huachuca, AZ


Graduates will be able to act as physical security specialists  & supervisors, covering information ranging from basic physical security measures to development of a complete physical security plan to include physical security, 
 

 

Reporting & Disseminating Intelligence Information

United States Army Intelligence Center
Fort Huachuca, AZ


The successful graduate learns about the suggested format and time frame for eight most common types of intelligence reports in the Army today. It also teaches approved means for distributing these reports.
 

 

Intelligence Fundamentals

United States Army Intelligence Center
Fort Huachuca, AZ


This course is designed to intelligence fundamentals which involve the major elements of combat information and the intelligence cycle. It describes the phases of the intelligence cycle, processing of captured documents and personnel, counterintelligence (CI), collection methods, intelligence and training, safeguarding defense information, and military intelligence organization.
 

 

Senior Leader’s Environmental Awareness

United States Army Engineer Center
Fort Leonard Wood, MO


This course teaches the senior leader in an Army organization how to develop and implement unit and and higher echelon organizational programs in support of existing command and country policies.
 

 

Battlefield Technical Intelligence

United States Army Intelligence Center
Fort Huachuca, AZ


The successful graduate of this course understands battlefield Technical Intelligence (TECHINT) as it applies to Military Intelligence (MI).  Course material includes definitions, missions, organization, responsibilities, policy, procedure, and operations of various Technical Intelligence elements and their methods.
 

 

Counterintelligence Investigations

United States Army Intelligence Center
Fort Huachuca, AZ


This course teaches the counterintelligence Special Agent, the rationale and doctrine concerning the authority, jurisdiction, and scope for initiating all counterintelligence cases; the proper procedures for the conduct of selected counterintelligence investigations; and the recommended techniques for the handling of physical evidence.
 

 

Intelligence in Combating Terrorism

United States Army Intelligence Center
Fort Huachuca, AZ


This course presents procedures of intelligence in combating terrorism. This course presents instruction on identifying the terrorist threat, problems surrounding international terrorism, and the role of intelligence in countering the terrorist threat.
 

 

Computer Security

United States Army Intelligence Center
Fort Huachuca, AZ


This course presents procedures for protecting computers and the information processed on them. Instructions are contained within regarding the fundamental theory underlying computer security, the threats to computers, the accreditation process, and the effective implementation of computer security countermeasures.
 

 

Planning Training

Combined Arms Center/Command & General Staff College
Fort Leavenworth, KS


This course prepares soldiers for successful implementation and a working understanding of battle focused training planning, including long-range, short-range and near-term planning.
 

 

Legal Aspects of Economic Crimes
United States Army Military Police School

Fort Leonard Wood, MO

 

The successful graduate is able to understand the elements of economic crimes in order to plan and carry out a successful investigation; able to understand the tools, legal and administrative, which are available to aid in the investigation and finally the successful graduate is able to understand that teamwork between the attorney and the investigator is essential.
 

 

Command Post Operations
United States Army Infantry School

Fort Benning, GA


Echeloned command and control facilities control battalions with varying levels of staff participation at each echelon. The battalion command group operates forward and consists of the commander and those selected to go forward to assist in controlling maneuver and fires during the battle.  The commander determines the composition, nature, and tasks of the command group based on mission analysis.  Command post operations consists of synchronizing combat assets in support of close operations, controlling close operations, maintaining the current operational situation, and providing close situation information to the next higher command post.

 

 

Field Artillery Ammunition
United States Army Field Artillery School

Fort Sill, OK
 

This course enables the successful graduate to select, inspect and assemble compatible field artillery ammunition components. This includes identifying the procedures for setting fuse options on currently fielded fuses. You will also be able to identify the correct sequence of functioning for fuses, projectiles, propellant, and primers.
 

 

Analyzing Pay Inquiries
United States Army Soldier Support Institute

Fort Jackson, SC
 

The successful graduate of this course understands the procedures involved  in the analysis of adverse pay inquiry trends for command action, and the analysis of special pay inquiries.
 

 

Weather Support to Tactical Operations
United States Army Intelligence Center

Fort Huachuca, AZ
 

The successful graduate of this course will understand the effects of weather on tactical operations. Contained within this course of instruction are sources of weather information; weather terminology; weather products; key players to include the intelligence officer involved with weather and how weather is incorporated into the intelligence preparation of the battlefield (IPB).
 

 

Intelligence Preparation of the Battlefield
United States Army Intelligence Center

Fort Huachuca, AZ
 

Successful graduates will, in an all-source intelligence environment, be able to perform the functions of the IPB process; be able to develop the written and graphic products produced during IPB.  Graduates will also be able to apply the Intelligence Preparation of the Battlefield process to collection and reconnaissance and surveillance planning in accordance with the commander's requirements.
 

 

Analysis of the Battlefield Area
United States Army Intelligence Center

Fort Huachuca, AZ
 

The successful graduate will understand the fundamentals in preparing the analysis of the battlefield area including instructions on how to prepare the analysis of the battlefield area. Furthermore, the graduate will understand the format for the analysis, purpose and limiting considerations, general description, military aspects, and effects of the characteristics of the area.
 

 

Intelligence Analyst
United States Army Intelligence Center

Fort Huachuca, AZ
 

The successful graduate of this course understands the capabilities and can perform the duties and responsibilities of an Intelligence Analyst.
 

 

Use of Intelligence Products
United States Army Intelligence Center

Fort Huachuca, AZ

The Intelligence Analyst, with a working knowledge of the preparation—in draft and/or final form—of intelligence reports, studies, orders, and other intelligence products. An understanding for the procedures used to ensure timely and proper dissemination of critical and perishable intelligence information is also attained.

 

Intelligence Officer Responsibilities
United States Army Intelligence Center

Fort Huachuca, AZ

The successful graduate understands and can perform the responsibilities of the effective intelligence officer
 

 

Order of Battle
United States Army Intelligence Center

Fort Huachuca, AZ

Graduates will understand procedures involved with Order of Battle (OB), how to understand Order of Battle and related factors, OB files and references, organizing and maintaining intelligence files, and determining priority intelligence requirements/information requirements (PIR/IR) for OB: They will also learn about tactical intelligence analysis along with intelligence preparation of the battlefield (IPB) and dissemination of OB information and intelligence reports.

 

U.S. National Intelligence Structure
United States Army Intelligence Center

Fort Huachuca, AZ

The successful graduate will understand the history and current organization of national intelligence involved in control and oversight of the intelligence community, the intelligence roles fulfilled by the Central Intelligence Agency (CIA), Defense intelligence Agency (DIA), the National Security Agency (NSA), and the Defense, State, Treasury, Justice, and Energy Departments.
 

 

Strategic Intelligence
United States Army Intelligence Center

Fort Huachuca, AZ

The successful graduate will be able to compile information on the country of concern from all sources; research materials to isolate any information of strategic value; prepare strategic intelligence reports, summaries, assessments, and reviews for dissemination; identify gaps in holdings to supervisor/user personnel/agencies; recommend strategic intelligence gaps be added to collection plan as priority intelligence requirements/information requirements (PIRIR); dissemination approved studies/report to users to give you realistic practice in performing strategic analysis.
 

 

U.S. Army Doctrine, Combat Units, and MI Organizations
United States Army Intelligence Center

Fort Huachuca, AZ

This course provides an overview of the challenges of the US Army and US Army doctrine, US Army combat units, and military intelligence organizations.
 

 

Safeguarding Defense Information
United States Army Intelligence Center

Fort Huachuca, AZ

Successful graduates understand the fundamentals of safeguarding defense information, including how to mark and handle classified information and how to store and destroy it. Also included is how to develop and administer a unit security education program.
 

 

Manage Quality Assurance/Surveillance
United States Army Quartermaster School

Fort Lee, VA

This course provides the graduate with information on simulated petroleum laboratory exercise procedures, types of petroleum products deterioration and disposition of petroleum products not meeting deterioration limits. Evaluating quality surveillance procedures at bulk petroleum facilities and supervising quality surveillance measures for leading and discharging of petroleum vehicles, vessels, and pipelines.
 

 

Civilian Personnel Law & Labor-Management Relations
United States Army Institute for Professional Development

Newport News, VA

Introductory course to civilian personnel law and labor-management relations with an emphasis on federal service.
 

 

Military History
United States Army Combined Arms Center

Fort Leavenworth, KS

This course is designed to teaches the evolution of combined arms from 1900 until after World War II.
 

 

Legal Aspects of Economic Crimes
United States Army Military Police School

Fort Leavenworth, KS

This course provides the graduate with the information necessary to understand the elements of economic crimes in order to plan and carry out successful investigations; to understand the tools, legal and administrative, which are available to aid in the investigation and finally to understand that teamwork between the attorney and the investigator is essential.
 

 

Supervise Hazardous Materials Handling &
Establish a Nuclear Surety Program
United States Army Transportation School

Fort Eustis, VA

This course teaches the successful graduate how to supervise personnel in hazardous materials handling and how to establish a nuclear surety program. This course contains instruction in identifying essential parts of CFR Title 49, supervising hazardous materials handling on ocean vessels, motor vehicles, and aircraft (mobilization only). This course also contains training in preparing nuclear materials for shipment and using a reliability program to ensure personnel reliability.
 

 

Applied Food Service Management
United States Army Combined Arms Support Command

Fort Lee, VA

In conjunction with the Dining Facility Administration course, this course in food service management provides the successful graduate with broad-based information for developing the Quartermaster Advanced Non-commissioned Officer Course soldier as a more versatile logistician: The Advanced Non-commissioned Officer Course soldier will be able to employ the skills learned in this course at any level of support operations. 
 

 

Dining Facility Administration
United States Army Combined Arms Support Command

Fort Lee, VA

This course provides the successful graduate with broad-based information for developing the Quartermaster Advanced Non-commissioned Officer Course soldier as a more versatile logistician: The Advanced Non-commissioned Officer Course soldier will be able to employ the skills learned in this course at any level of support operations.
 

 

Airfield Operations
United States Army Aviation School

Fort Rucker, AL

This course familiarizes the the graduate with Army airfield operations, containing information on operations and management of a flight operations facility, personnel qualifications and duties, and information on how to conduct operations mission briefings and debriefings.
 

 

General Airport Procedures
United States Army Aviation School

Fort Rucker, AL

The course will reflect in the graduate the responsibilities associated with the tasks of operating airfield lighting (whether during the hours of darkness or daylight), updating automatic terminal information service (ATIS) recordings, and performing equipment checks. This course helps you determine how to control aircraft, vehicles, and personnel by air traffic control (ATC) light signals and how to provide emergency assistance. It also shows you how to select a runway for use; to request, record, and discriminate pilot reports; and to provide traffic information or advisories.
 

 

Direct Personnel Conducting Investigations
United States Army Military Police School

Fort Leonard Wood, MO

This course is designed to present the knowledge required to direct personnel who are conducting the investigation of an offense, learning the proper and efficient procedures used to direct crime scene supervision; to direct personnel conducting the investigation of an offense; and to direct, monitor, and review crime prevention surveyss
 

 

Establish and Maintain a Technical Reference Library
United States Army Engineer Center

Fort Leonard Wood, MO

The successful graduate is provided with the knowledge and skills necessary for establishing an account and acquiring materials through the Standard Army Publications System (STARPUBS) and other avenues. Additionally, the graduate acquires knowledge and skills necessary for maintaining a technical reference library.
 

 

Training and Training Management I
United States Army Combined Arms Center

Fort Leavenworth, KS

The successful graduate learns the Army training system, how to plan collective training, how to conduct an After Action Review (AAR) and how to develop a mission list.

 

 

Training and Training Management II
United States Army Combined Arms Center

Fort Leavenworth, KS

The successful graduate learns the Army training system, how to determine unit proficiency, establish training priorities, develop long and short range plans, develop a near-term plan and conduct a training meeting and how to plan a training exercise.
 

 

Executing and Assessing Training
United States Army Combined Arms Center

Fort Leavenworth, KS

This course teaches the graduate procedures involved with the process of executing and assessing Battle Focused Training.
 

 

Public Affairs and the Law
 
United States Army Public Affairs Center

Fort George G. Meade, MD

This course is designed to provide the graduate general knowledge necessary to perform tasks related to overall legal concepts and procedures employed in public affairs programs. Specific information is provided on the structure of law, and media law and ethics.
 

 

Special Military Police Operations
 
United States Army Military Police School

Fort Leonard Wood, MO

This course provides the successful graduate with the procedures involved in special military police operations. Contained within this course are instructions on how to provide protective services, perform bomb threat contingency planning, and countering terrorist activities on military installations.
 

 

Battalion Personnel & Administrative Officer & Section Responsibilities
 
United States Army Soldier Support Institute

Fort Jackson, SC

This course provides the successful graduate with the procedures to be an effective member or leader of the Personnel & Administrative Section (S-1) in a battalion-level command.
 

 

The Role of the Personnel & Administrative Staff Officer
 
United States Army Soldier Support Institute

Fort Jackson, SC

This course provides the successful graduate with the procedures involved in being an effective Personnel and Administrative Staff Officer (S-1).
 

 

Fundamentals of the Offense
 
United States Army Infantry School

Fort Benning, GA

This course provides the successful graduate with a firm understanding of offensive maneuvers and the theories and practices surrounding them.
 

 

Nuclear, Biological, and Chemical (NBC) Intelligence
 
United States Army Chemical School

Fort Leonard Wood, MO

This course is designed to teach the purpose, limitations, elements, and sources of intelligence for nuclear, biological, and chemical (NBC) weapons.
 

 

Supervise the Land Transport of Hazardous Materials
 
United States Army Transportation School

Fort Eustis, VA

This course teaches the successful graduate to supervise the preparation of materials for shipment and to ensure security and safety requirements are met when shipping hazardous materials.
 

 

Introduction to Community Relations
 
United States Army Public Affairs Center

Fort George C. Meade, MD

This course is designed to provide the successful graduate with the knowledge necessary to perform tasks related to and the overall concepts and procedures employed in community relations programs. Specific information is provided on: fundamentals of community relations, developing a community relations program, formal and informal community power structure, special events and the speaker's bureau.
 

 

Long-Range Surveillance (LRSU) Operations
United States Army Infantry School

Fort Benning, GA

This course teaches the graduate the fundamentals, policies, procedures, and offers an operational familiarity with long-range surveillance operations.
 

 

Accident Prevention Management Process
United States Army Safety Center

Fort Rucker, AL

The successful graduate learns the more advanced concepts of safety management with emphasis on a management-oriented, systems approach to safety. Two basic models are studied--the Army accident causation model and the systems model. Other topics presented include information collection, analyses, countermeasures, implementation, and control as they apply to the management of a safety program.
 

 

Combat Health Support
United States Army Academy of Health Sciences

Fort Sam Houston, TX

This course familiarizes the graduate with combat health support (CHS) which extends from the front lines on back to the continental United States (CONUS). Emphasis is placed on CHS organic to the Army division. The organization, functions, and employment of other medical units in the corps and echelons above corps (EAC) are also discussed because of their importance in the evacuation and hospitalization system that supports the combat elements of a division. An overview of AMEDD evacuation of the sick and wounded by aircraft, ground ambulances, litter bearers, and manual means is also presented.
 

 

Advising the Commander on World Religions
United States Army Chaplain Center and School

Fort Jackson, SC

This course teaches the successful graduate about world religions, aspects of religion, their impact on military operations, and how to properly advise the commander on these matters.
 

 

Southwest Asia I
United States Army Intelligence Center

Fort Huachuca, AZ

The successful graduate learns the history, weather, terrain, lines of communications (LOCs), and the military capabilities of Iran, Iraq, Kuwait, and Saudi Arabia.
 

 

Utilities
United States Army Engineer Center

Fort Leonard Wood, MO

This course broadly covers the principles involved and the methods and equipment employed in the design, construction, and operation of electric power and distribution systems, water supply distribution systems, and sewage collection and treatment systems. Large semi-permanent installations in a theater of operations such as depots, base hospitals, replacement depots, and the like require fairly extensive, complex utilities systems. The design, construction, rehabilitation (where necessary) and operation of these systems are responsibilities of engineer units. This course is not designed to make an expert out of the successful graduate, it will furnish sufficient fundamental information to enable one to function as an engineer staff officer or commander in the communications zone of a theater of operations.
 

 

Wheeled Vehicle Engines
United States Army Ordnance Center

Aberdeen Proving Grounds, MD

As part of the Wheeled Vehicle Mechanic MOS 63W Skill Level 3 military occupational specialty qualification course, this course is designed to teach the successful graduate the knowledge necessary to understand principles of operation, identify types and components, and perform maintenance and troubleshoot internal combustion engines.
 

 

Wheeled Vehicle Electrical Systems I
United States Army Ordnance Center

Aberdeen Proving Grounds, MD

As part of the Wheeled Vehicle Mechanic MOS 63W Skill Level 3 military occupational specialty qualification course, this course is designed to teach the successful graduate the knowledge necessary for performing tasks related to maintenance and repair of wheeled vehicle electrical systems.
 

 

Wheeled Vehicle Electrical Systems II
United States Army Ordnance Center

Aberdeen Proving Grounds, MD

As part of the Wheeled Vehicle Mechanic MOS 63W Skill Level 3 military occupational specialty qualification course, this course is designed to teach the successful graduate the knowledge necessary for performing tasks related to repair of automotive electrical systems. Information is provided on AC and DC generator systems, starting system components, battery ignition systems, and vehicle electrical accessory systems.
 

 

Wheeled Vehicle Fuel and Exhaust Systems
United States Army Ordnance Center

Aberdeen Proving Grounds, MD

 

As part of the Wheeled Vehicle Mechanic MOS 63W Skill Level 3 military occupational specialty qualification course, this course is designed to teach the successful graduate the knowledge necessary to develop the skills to service and maintain fuel and exhaust systems. This course provides information about the fuel and exhaust systems for both spark ignition and compression ignition engines, also providing information on inspection procedures for these systems.
 

 

Land Mine Warfare I
United States Army Engineer Center

Fort Leonard Wood, MO

This course enables the successful graduate to direct the work of finding the proper site for a minefield, marking, laying, and recording parties and to conduct minefield reconnaissance and clearance operations. The graduate also learns how to install, record, and remove a hasty protective row minefield. This course discusses minefield parties and row minefield emplacement; hasty protective row minefields; minefield reconnaissance;  and the procedures used to plan and conduct mine-clearance operations in such a way that it is accomplished in a manner consistent with environmental laws and regulations.
 

 

Land Mine Warfare II
United States Army Engineer Center

Fort Leonard Wood, MO

The successful graduate of this course will be able to perform pre-mission requirements and install and arm hand-emplaced, wide-area munitions (Hornet). Graduates will learn how to employ the Flipper, the Multiple-Delivery Mine System (Volcano), and the Modular Pack Mine System (MOPMS).
 

 

Field Fortifications
United States Army Engineer Center

Fort Leonard Wood, MO

This course teaches the successful graduate how to construct personnel, vehicle, and weapons emplacements, entrenchments, shelters, entanglements, and obstacles under various climatic conditions. Standard plans, types of material, construction procedures, and estimated time and labor requirements are also given
 

 

Introduction to River-Crossing Operations
United States Army Engineer Center

Fort Leonard Wood, MO

This course teaches the successful graduate the essentials of crossing bodies of water with personnel and equipment while being mindful of mission requirements.
 

 

Military Operations Other Than War
United States Army Command and General Staff College

Fort Leavenworth, KS

 

This course is designed to train company grade officers in the concepts of operations other than war (OOTW). This course provides information on support for insurgency and counterinsurgency (COIN), combating terrorism (CBT/T), peacekeeping operations (PKOs), contingency operations short of war, and the Department of Defense's support for counter-drug operations.
 

 

Nuclear, Biological, and Chemical Weapons Defense Concepts
United States Army Intelligence Center

Fort Huachuca, AZ

 

This course teaches the successful graduate effective means of defense against nuclear, biological, and chemical (NBC) weapons in hasty and garrisoned environments.
 

 

The Role of the Non-Commissioned Officer in Leadership, Part I
United States Army Command and General Staff College

Fort Leavenworth, KS

 

This first course teaches the basic doctrinal factors and principles of the leadership process. It provides the foundation for subsequent leadership courses in this series. The traditional principles of leadership have long been the cornerstone of our leadership doctrine. The leadership factors, leadership competencies, and the "Be, Know, and Do" attributes provide you with the fundamentals of leadership and a framework for both self-development, and the development of those in your charge.
 

 

The Role of the Non-Commissioned Officer in Leadership, Part II
United States Army Command and General Staff College

Fort Leavenworth, KS

 

This course is designed to assist in the area of practical leadership application. This specific course provides the successful graduate with basic information on duties, responsibilities and authority, provides a ready reference on the customs and traditions of the Army, introduces the graduate to the ethical decision-making process and explain how to communicate effectively as a Non-Commissioned Officer.
 

 

The Role of the Non-Commissioned Officer in Leadership, Part III
United States Army Command and General Staff College

Fort Leavenworth, KS

 

This course provides the successful graduate with information on military discipline, motivating soldiers, creating an ethical climate in your squad, and counseling your soldiers.
 

 

Leadership (Officer Advanced Course)
United States Army Institute for Professional Development

Newport News, VA

 

Officer Advanced Course, often called the "Captain's Career Course," improves the officer's ability to analyze & solve military problems; improve the officer's ability to communicate, interact and coordinate; and improve an officer's organizational pride and soldierly leadership skills.


 


Noteworthy Achievements

2005

Promotion to Resolutions Support Consultant

StarTek/AT&T Wireless (Cingular Wireless)

 

Promoted from Receivables Management Representative to Resolutions Consultant in record time:  12 weeks
 

 

2006

Recognized as an Employee of the Month

StarTek/AT&T Wireless (Cingular Wireless)

 

Recognized for portraying the organizational value of "innovation."  Additionally awarded approximately 15 other recognitions for outstanding contributions.

 

 

2001

Developed Standard for Additional Duty Appointments

South Dakota Army National Guard

 
While a member of Headquarters, 109TH Engineer Group, South Dakota Army National Guard, I was responsible for developing the statewide system for Additional Duty Appointments.

 

  2001

Selected as Air Security Officer (Team Leader)

South Dakota National Guard Air Security Officer Program

 

One of 50 soldiers and airmen from across South Dakota to be selected for this elite program of securing and defending regional airports.  Also interfaced and coordinated with multiple local, state, and federal agencies.  Received in-depth training on a variety of subjects.

 

  2001

Elected Vice President & President

Student Government Association

Western Dakota Technical Institute

 

  1998

Selected to attend Recruiting & Retention Conference

Student Government Association

Army National Guard

 

  1998

Developed Recruit Training, Civil Affairs,
and Public Relations Programs
Company C, 141ST Engineer Combat Battalion (Wheeled)

 

  1998

Selected for "RAP-C" Recruiting Program

1-188TH Air Defense Artillery

North Dakota Army National Guard

 

  1998

Soldier of the Month

July 1998

North Dakota Army National Guard

 

  1998

Nominated for Soldier of the Year

August 1998

North Dakota Army National Guard

 

  1997-2001

Guideon Bearer
Detachment 2, Company C, 141ST Engineer Combat Battalion

68TH Troop Command
 

  1996

Elected as Senior Class Representative
Hettinger High School

Hettinger, ND

 

  1995

Brown Belt
Tae Kwon Do
 

  1995

Who’s Who Among American High School Students
 

  1991

Second Place, School-Wide Chess Tournament
Northside Middle School,
Wolf Point MT

 

 

1988

Selected for “LASSO” Program for Gifted Students
Garfield Elementary School
Miles City, MT

 


 


Military Awards

 

Army Service Medal

 

The Army Service Ribbon is awarded to members of the Army, Army Reserve, and Army National Guard for successful completion of initial-entry training.
 

 

Army Reserve Components Achievement Medal

 

The Army Reserve Components Achievement Medal is awarded for exemplary behavior, efficiency, and fidelity while serving as a member of an Army National Guard or Army Reserve Troop Program Unit for each three year period since 28 March 1995. Service must have been consecutive and service performed in the Reserve Component of the U.S. Air Force, Navy, Marine Corps, or Coast Guard may not be credited for award of this medal.

 

The member must have exhibited honest and faithful service in accordance with the standards of conduct, courage and duty required by law and customs of the service of a member of the same grade as the individual to whom the standard is being applied. A member must be recommended for the award by his/her unit commander.

 

 

Reserve Components Overseas Training Ribbon

 

The Army Reserve Components Overseas Training Ribbon is awarded to members of the Army Reserves or Army National Guard for successful completion of annual training or active duty for training for a period of not less than ten consecutive duty days on foreign soil (outside the 50 states, District of Columbia, and U.S. possessions and territories), in the performance of duties in conjunction with Active Army, Joint Services, or Allied Forces.

 

National Defense Service Medal

 

The National Defense Service Medal may be awarded to members of the Reserve Components who are ordered to Federal active duty, regardless of duration except for training or administrative purposes.
 

 

Global War on Terrorism Service Medal

Initial award of this medal will be limited to airport security operations (from 27 Sep 01 through 31 May 02) and Soldiers who supported Operations Noble Eagle, Enduring Freedom, and Iraqi Freedom.

All Soldiers on active duty, including Reserve Component soldiers mobilized, or National Guard Soldiers activated on or after 11 Sep 01 to a date to be determined having served 30 consecutive days or for 60 nonconsecutive days are authorized this medal.

 

 

North Dakota Basic Training Ribbon

Award of the North Dakota Basic Training Ribbon is contingent upon a soldier's graduation from basic combat training.
 

 

North Dakota OCONUS Ribbon

The North Dakota OCONUS Ribbon is awarded to any soldier who has served outside the continental United States on a tour of duty for the United States Armed Forces.
 

 

68TH Troop Command Coin

Awarded on the day that I served as guideon bearer in a full formation of all Army National Guard units in the state of North Dakota.  I served as guideon bearer for 68TH Troop Command, one of the two major commands in the state.
 

 

North Dakota Joint Executive Council Coin

Awarded upon my completion of the North Dakota National Guard's Joint Executive Council's Leadership Development Course.

 

109TH Engineer Group Coin

Awarded upon my departure from 109TH Engineer Group for outstanding service to the unit during my course of my duties there.

 


 


Recent Interests
Previous Interests

Academia:

Finance
 

This in conjunction with my matriculation as an undergraduate finance student with Western Governors University with my expected graduation in December 2008.
 

 

Information Technology:

Windows Server 2003
Windows Home Server
 

I recently built a server to run a variation of Windows Server 2003 aimed at home media applications.  I am currently in the mode of configuring it to be simple, like a home server, but robust enough to be capable of many small-to-medium sized business tasks.